Frequently Asked Questions

1) What are Something Special's prices for shipping & handling?

All of our shipping prices are determined by the actual United Parcel Service (UPS) shipping charges. Because these charges are based on weight and distance, they cannot be determined until a customer places an order.
 

2) What is Something Special's return policy if merchandise arrives damaged?

If merchandise arrives damaged, the customer should contact the United Parcel Service (UPS). UPS packages up to $100 in value are automatically insured. Extra insurance can be purchased for packages whose value is in excess of $100.
 

3) What is Something Special's return policy if merchandise is not damaged, but is not acceptable for other reasons?

If the merchandise is a retired or discontinued collectible, all sales are final. All other merchandise can be returned for a full refund. However, the customer is responsible for the cost of shipping the merchandise back to Something Special, and the original shipping charges are non-refundable.